Return and Refund Policy

Looped.au Return and Refund Policy

 

 

Last Updated: 30/12/2023

Thank you for shopping at Looped.au. We appreciate your business and want you to be completely satisfied with your purchase. Please review our return policy below:

1. Returns

1.1. You may return eligible products purchased from Looped.au within 30 days from the date of delivery.

2. Eligibility

2.1. To be eligible for a return, the following conditions must be met:

a. The item must be unused and in the same condition as when you received it.

b. The item must be in its original packaging.

c. Proof of purchase, such as a receipt or order number, is required.

d. We do not offer refunds for changes of mind

3. Non-Returnable Items

3.1. Some items are not eligible for return. These include:

a. Custom or personalized products.

b. Items that have been damaged or altered by the customer.

c. Items that are not in their original packaging.

4. How to Initiate a Return

4.1. To initiate a return, please contact our customer support team at contactlooped.au@gmail.com to request a return authorisation.

5. Return Shipping

5.1. The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part.

6. Refunds

6.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

6.2. If your return is approved, a refund will be processed to your original method of payment within 5-10 business days.

7. Exchanges

7.1. If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you want.

8. Contact Information

8.1. If you have any questions or concerns regarding our return policy, please contact us at contactlooped.au@gmail.com.