Shipping Policy

Shipping Policy 

At Looped.au, we strive to provide you with a seamless and enjoyable shopping experience. Our shipping policy is designed to ensure that you receive your order as soon as posible. Please review the details below to understand our shipping process:

Order Processing:

All orders are processed promptly upon receipt. We aim to dispatch your order as soon as practicable.

Packaging and Carrier:

Each pair is meticulously packed by our team to ensure its safety during transit. (We can not guarantee that all orders will arrive in the same condition as Australia Post are responsible for handling and delivering your order)
We exclusively use Australia Post for shipping, unless an alternative courier service is recommended.

Express Shipping Option:

For customers seeking expedited delivery, we offer an express shipping option.
Express orders are prioritised for same-day or next-day dispatch, excluding public holidays and Sundays.

Tracking Information:

Once your order is dispatched, you will receive a tracking number.
Australia Post or the nominated courier will provide regular updates on the delivery status of your order.
Tracking information will be sent to the email or phone number provided during the ordering process.
Shipping Times:

While we strive to deliver your order as quickly as possible, shipping times may vary based on your location and the shipping option selected.

Please note that delivery times are subject to the operational capabilities of the courier service.

Free Standard Shipping:

We are pleased to offer free standard shipping Australia wide for all orders.
International Shipping:

Currently, we only offer shipping within Australia and New Zealand. We do not provide international shipping.

Contact Information:

If you have any questions or concerns regarding your order's shipping status, feel free to reach out to our customer service team at contactlooped.au@gmail.com.

Shipping Address Accuracy:

Please ensure that your shipping address is accurate and complete to avoid any potential delivery issues. Looped.au is not responsible for orders shipped to incorrectly provided addresses.

Returns and Refunds:

For information on returns and refunds, please refer to our Returns Policy page.
By placing an order with Looped.au, you agree to adhere to the terms outlined in this Shipping Policy. We appreciate your trust in us and look forward to serving you with the best shopping experience possible.

Note: This shipping policy is subject to change, and any updates will be reflected on our website.